Refund policy

Last updated: [15/02/2026]

At [Mmall.co.in], we want you to shop with confidence. If you are not completely satisfied with your purchase, this Return & Refund Policy explains the conditions under which returns, refunds, and exchanges are accepted.

1. Return Eligibility Criteria

To be eligible for a return, the product must:

  • Be unused, unworn, and in its original condition

  • Be returned in original packaging with all tags, accessories, and invoices

  • Not show signs of damage caused after delivery

Returns that do not meet these conditions may not be accepted.

2. Return Timeframe

You may request a return within 3 days of receiving your order.
Return requests made after this period may not be eligible.

3. Refund Process and Timing

Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method

  • Refunds are typically completed within 5–10 business days, depending on your bank or payment provider

Shipping charges (if any) are non-refundable, unless the return is due to our error.

4. Exchange Options

Exchanges are available for eligible products, subject to stock availability.
If the requested replacement is unavailable, we will issue a refund instead.

To request an exchange, please contact our customer support team within the return timeframe.

5. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product:

  • Please notify us within 48 hours of delivery

  • Share clear photos or videos of the product and packaging

Once verified, we will arrange a replacement or refund at no additional cost to you.

6. Non-Returnable Items

The following items are not eligible for return or refund, unless damaged or defective:

  • Personal care and hygiene products

  • Innerwear and intimate items

  • Perishable goods

  • Customized or made-to-order products

  • Items marked as “Final Sale” or “Non-Returnable” on the product page

7. Return Shipping Costs

  • If the return is due to a damaged, defective, or incorrect product, [Mmall.co.in] will bear the return shipping cost

  • For all other returns, the customer may be responsible for return shipping charges

Return shipping costs, if applicable, may be deducted from the refund amount.

8. Cancellation Policy

Orders can only be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and must follow the return process instead.

9. Contact Information

For return, refund, or exchange requests, please contact us:

Website: [Mmall.co.in]
Email: [monikamridha381@gmail.com]
Customer Support Hours: [10am-5pm] Monday Friday